How frequently are these questions asked?
Not often enough as far as we are concerned. We want you to ask questions, it’s the only way we can connect with your inner tourist.
What is your refund cancellation policy?
Tours canceled, for any reason, more than 72 hours before the start time of the tour are 100% refundable.
Are the guides licensed?
Chazz and Jared are both licensed NYC Dept of Consumer Affairs Tour Guides. They both passed the Tour Guide test with stars after their names for excellent scores.
Is the tour suitable for children? What type of ticket should I purchase for a very young child?
Children, of course, are welcome on the tour, please keep in mind that 4 hours can be a long time in a car, even with some kid stretching stops built in. Parents, who know their children best, should assess whether a 4 hour tour is appropriate for their own child’s attention span and stamina. We usually can arrange for a child safety seat at a nominal charge. Due to traffic regulations every child must occupy a full seat. Please bear this in mind when figuring the number of people in your party.
How much walking is involved and what is the pace?
There is as little or as much walking as you like. Let us know what type of traveler you are. We can tailor the tour to your tastes and abilities. Remember feel free to change your mind at any time during the tour. If you see something you want to walk in, on, under or through let your guide know and you’re there. Conversely if you’d rather not leave the car that is not a problem. There are very few things that can’t be see from one of our vehicles.
What about inclement weather?
Tours will run rain or shine. We ask that you check the weather forecast and dress accordingly if inclement weather is predicted.
Are the tours conducted in English only?
We can arrange for an interpreter. Please note that if we are accompanied by an interpreter, they will need to be considered in your guest count.
Do you offer gift certificates?
Gift certificates are available. Contact us for details.